StockTrack
Frequently Asked Questions
What are the minimum workstation requirements?
Operating System:
Microsoft Windows 2000 Professional SP1
Microsoft XP Professional SP1
Screen resolution at least
1024x768.
How long
has StockTrack been in use?
StockTrack was
first published in 1989. Updates are issued
periodically, at least once and usually more each year, to take advantage
of the latest technology and to add new features and
enhancements. All licensed users on support plans
receive all the updates at no additional cost. The
updates are simple to install and move all data forward.
Can I use my own check forms and Stock
Certificates?
Yes, the positioning of the information on dividend checks and on stock certificates is user definable.
StockTrack automatically installs a check layout that is
designed to work with the Deluxe Business Forms
multi-purpose LaserJet check, Product Number 81013. This
check layout is set up to fit in standard #10 single window
commercial envelopes if you mail the bottom skirt with the
check, or Deluxe Product Number 91500 or 91508 if you mail
the smaller top skirt with the check.
If you use these checks, you will not have to modify the
check definition. If you want to use other checks,
click
here for complete directions or see Define Check in
the on-line help system.
How do I print labels from my StockTrack data?
Mailing labels can
be printed by selecting Mailing Labels from the
Reports menu. Labels can be
selected to print the certificate or mailing address
found in the shareholder file (or both).
You can select shareholders based
on ownership conditions, whether or not they should be
sent advertising mail, as well as other criteria.
A choice of several standard Avery label formats is
available.
Reports | Export Merge is another way to generate data for labels.
The Export Merge data files generated by
StockTrack can be used by Microsoft®
Word, Microsoft Excel and many other programs. There are several options to filter and select data for the data file you wish
to generate.
Once the file is generated, follow your word processor
instructions to use this data file or review the list with Microsoft Excel.
Click here for detailed instructions on
How
to Create Mail
Merge Labels and
How to Create Mail Merge Letters.
Some of our shareholders
have requested direct deposit of cash dividends rather
than printed checks. How does StockTrack handle
direct deposits?
Enter bank account
information on the 'Other' tab of the Shareholder
information screen for holders requesting direct
deposit. Dividend and cash-in-lieu checks will not
be printed for these shareholders. The Direct Deposit Register provides
reports on these dividends.
StockTrack can
also prepare a properly formatted file that can be
processed by the Automated Clearing House (ACH).
This is set up on the Maintain/Edit Company screen. You can elect to print payment receipts to notify holders of
their dividend deposits.
Is there a limit to the number of concurrent users or the number of transactions?
There are almost no limits in StockTrack.
Each separate file (shareholder, certificate, dividends, etc.) can be up to two gigabytes in size.
Is there a limit to the number of companies that can be setup in
StockTrack?
There is no limit to the number of companies that can be set up in
StockTrack.
Transfer agents utilizing the
StockTrack software are managing over 100 companies.
Can I easily get to my data?
There are many built in reports in StockTrack.
In addition, StockTrack
has a function to produce an export file that summarizes active shareholding by stock class or shareholder, making one flat file from several related files and conditions. All the
raw data in
StockTrack
is in a DBF file format which is a commonly used interchange format and can be read by many report writers, spreadsheets, and word processors.
What type of support is available and how long
does it take to get help?
StockTrack includes unlimited phone support to registered
users as part of your yearly support agreement. Support is available
between the hours of 9:00AM and 5:30PM East Coast time. Many questions are answered immediately.
Is training available?
Free training is available in our offices in Morris
Plains, NJ.
Does StockTrack include Federal tax reporting
and backup withholding?
Yes.
You can generate 1099Div and 1099B forms for printed
or electronic transfer of tax information with StockTrack. You can enter a
backup withholding percentage for any shareholders who require it.
Can I report on ownership by Officers,
Employees and Beneficial Owners?
Yes.
You can get reports on share ownership and
transactions for all of these categories. You can also get reports on
shareholders that own more than a percentage of outstanding shares that you
specify.
We
sometimes buy back small lots of stock, or encourage
shareholders to round up their holdings. How do
I get a list of
shareholders who own small lots of stock?
This information and more is
available from the Security Holder Listing report. You
can select a minimum or maximum Number of Shares, as
well as a minimum Percentage of Shares to appear on this
report.
Can I track information about searches for lost
holders?
Yes.
You can keep information on the dates on which such
searches took place.
A shareholder informed us
that her name is misspelled on her stock certificates.
What do I do?
Follow these steps to properly document a name
change or correction:
-
Ask the shareholder to return the incorrect certificate
with appropriate documentation.
-
Create a new shareholder with the corrected name.
-
Transfer the certificate to the corrected shareholder
and issue it.
I switched to a
different computer and now I get an error when I try to
preview my StockTrack reports. What do I need to do?
The
StockTrack Workstation Install needs to be run on every
workstation on which StockTrack is used.
-
Use My Computer to find your StockTrack folder and
double-click to open the folder.
-
Double-click on the WorkstationInstall folder to open
it.
-
Double-click on SETUP.
When the
workstation setup is complete, you should be able to print
and preview StockTrack reports.
How can I get a
listing of the checks printed for a dividend?
Use
the Dividend Proof Register to review the proposed checks
before you print them. (At this point, the dividend
can be cancelled and corrections made if necessary.)
After the checks are printed and the dividend is final, you
can review the checks issued by printing the Check
Register.
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